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ONEDRIVE TEMPORARY MIGRATION PROBLEMS AND SOLUTIONS

When I open my files in the desktop app (word, excel, powerpont, etc..) it says "read only", what do I do:

Open file if you see your campus credentials at top (@ucsd.edu)

Go to the Top Right corner of the Document and click on your Name
From the Dropdown, Click on Account Settings

On Account Settings, click on Sign out

Once your Signed out from your Campus Account, click on the Sign In button

You are now signed in the Health Tenant for the Office apps

When I go to OneDrive in the Browser I get Access Denied

Check the url in the address bar of the browser. Make sure the URL begins with https://ucsdhs-my.sharepoint.com

If the URL is https://ucsdhs-my.sharepoint.com, make sure you are signed in as your @health.ucsd.edu account

If you are still having issues, close all browsers and reopen as a New InPrivate Window (Edge) or New Incognito Window (Chrome)then login with your @health.ucsd.edu account

Will folder's permissions transfer with the migration?

Yes, the permissions should remain the same, however, some folders/files will need to be reshared. The URL to the originally shared tenant will be different.

You will notice the shared folder/files have a different URL.

There are new file(s)/folder(s) in my OneDrive where did they come from?

As your files are being migrated in OneDrive from Campus, they will be placed in the same location in the OneDrive account you have on the Health tenant.

My OneDrive files are out of date, can I be remigrated?

We are only doing a Delta copy, which means any file that is been modified since December. If you need a file to be recovered or is missing, please submit a ticket to 3help, and well check if we can restore it.

Check the Schedule to see when your account is planned to be final moved.

My files are locked what do we do

Your Campus OneDrive account (https://ucsdcloud-my.sharepoint.com) has been migrated to the Health tenant.

To access your migrated OneDrive account on the Health tenant:

Navigate to https://ucsdhs-my.sharepoint.com
Login to your @health.ucsd.edu account

My document was open during my migration and I can't save changes (read-only error)

Save the document as locally on your device, and manually upload it back into health.

I am unable to sign into @ucsd.edu OneDrive

Your OneDrive account on Campus (https://ucsdcloud-my.sharepoint.com/personal/username_health_ucsd_edu) has been migrated to the OneDrive Health tenant.
To access your migrated OneDrive account on the UC San Diego Health tenant:
Login to OneDrive with your @health.ucsd.edu account, this will put you in the Health tenant:
(https://ucsdhs-my.sharepoint.com/personal/username_health_ucsd_edu).

Get a report of who I've shared access with

OneDrive

Open OneDrive Online .

On the Settings menu, click OneDrive settings.

Click More settings, and then click Run sharing report.

Choose a location to save the report, and then click Save.

Click Run sharing report again, please click "You may see the results of this query here" link

Brian Addis appears as Owner of Folders

Why does Brian Addis appear as Owner of Folders?

This identity is the authorized vendor account which is necessary to migrate your files, there is no reason to think this is a security concern.

OneDrive Chats

Private chats

Yes, Private Chats will be copied. Messages within last 15 days will be copied exactly same as original.
Remaining messages will be to Archived

“Archive messages” will be merged, the complete thread looks like a single merged item

Addition Information:

Chats are migrated in an unread state - every migrated chat will appear as unread in the target and target users will get notifications (desktop and mobile) – User can disable some notifications
All chats are created by target service account and appear like group chats
- Service account adds itself to the chat at the beginning of the migration task
- Service account removes itself from the chat at the end of the migration task

Sharing Files

OneDrive Storage / Recovery

File recovery

There are different levels of recovery, File Restore using File Version History, if the files has been deleted, it will go to the Recycle Bin. OneDrive provides out of the box files recovery (Not Recommended at this time) UCSD has also added the back up system to OneDrive using M365 rubrik protection.

Restore your OneDrive files to a specific point in time

OneDrive Sync

*How do I get my OneDrive to sync? *This feature is only allowed on Health Managed Devices

*This feature is only allowed on Health Managed Devices

As a general rule of thumb on managed vs unmanaged devices, consider the following: Your device is most likely managed if you purchased it through UCSD with USCD funds and it has been imaged with the standard USCD branded desktop. If you purchased a Mac through UCSD using UCSD funds and have the Casper app installed, it probably is managed by UCSD Health IS.

If you don't currently have an account signed in to OneDrive, use these instructions to start OneDrive.

Click here to see the steps.

OneDrive Terminology & Definitions

What is OneDrive and Teams / SharePoint Online?

OneDrive is the cloud storage service that allows you to store all your important files securely in one place and then access them virtually anywhere. OneDrive also allows you to collaboration with others using your own content. When sharing with multiple people for the longer term, consider using Teams instead for better data retention and sharing capabilities

Note: OneDrive is a SharePoint site design for your personal files.

O365 Teams / SharePoint Online is a cloud-based service that helps organizations share and manage content, knowledge, and applications to:

Empower teamwork
Quickly find information
Seamlessly collaborate across the organization

Main different OneDrive is for your Personal files and SharePoint is for team collaboration. OneDrive will be removed 30 days after you leave UCSD health.

I'm moving from UCSD Health to Campus, will my files be atomically moved to the Campus tenant?

No, you will need to move your files your-self

There are different levels of recovery, File Restore using File Version History, if the files has been deleted, it will go to the Recycle Bin. OneDrive provides a restore to a specific point in time (Not Recommended at this time) UCSD has also added the back up system to OneDrive using M365 rubrik protection.

Go to http://3Help.ucsd.edu or https://uchealth.service-now.com/ucsd_sp
Click on "Request Something"
Locate "Other Requests" group box
Click on "General Request"

OneDrive Transferring Files

What happens to my files if I leave UC San Diego Health?

The management of your files is up to your department. Keep in mind that the files you upload are associated with your AD account. So if you don't share them with other users before you leave, the files will be inaccessible.

Can you do a transfer from OneDrive to Teams behind the scenes?

To transfer files from OneDrive to Teams:

Go to OneDrive Online
Find the Folder location of the Files to be transferred
Select the Files you want to Transfer and click on the Mote To button

From the 'Move' window, find the Teams' Group on the Left Selection section you want the files to be transferred.
Locate the place you want to transfer the and click the Move Here button