Check the url in the address bar of the browser. Make sure the URL begins with https://ucsdhs-my.sharepoint.com
If the URL is https://ucsdhs-my.sharepoint.com, make sure you are signed in as your @health.ucsd.edu account
If you are still having issues, close all browsers and reopen as a New InPrivate Window (Edge) or New Incognito Window (Chrome)then login with your @health.ucsd.edu account
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