Desktop Support & Devices

Enterprise Desktop Management

m3support — Thu, 06 Jan 2022 19:12:30 +0000

Enterprise Desktop Management

Engineering & automation support of Information Systems managed devices.

Features: Management of enterprise software delivery including but not limited to: Security updates, approved software packaging and deployment, custom Operating Systems design

Service Owner: Fred Poulsen, Manager

Request Process: Please visit our self-service web page at 3help.ucsd.edu and fill out the Workstation Enhancement Request with your pertinent information. (Create a request --> Service Request --> Workstation Enhancement. Once this is completed, one of our experts will contact you with any questions we may have.

How do I user the service?
We invite you to engage us on any software deployment project needs your department has! We have the expertise to develop strategies to dissemenate software to hundreds of users at a time. We can also develop access rights to computer programs based on groups.

m3support Thu, 01/06/2022 - 19:12

Equipment Moving

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Equipment Moving

Relocation of computers, laptops/docks, printers (managed), and peripherals. Phones and fax in Health Managed Locations.

Features: Pick-Up, Move, Rename, Cable Manage, Re-Label

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

m3support Thu, 01/06/2022 - 19:14

eWaste Disposal

m3support — Thu, 06 Jan 2022 19:14:33 +0000

eWaste Disposal

Removal & dispose of obsolete, out-of-warranty, unused, unwanted, non-working end user computing equipment (computers, laptops, printers, keyboards, cables, hard drives, etc). Not for consumable or non-computing electronic equipment.

Features: Removal, Disposal, Hard Drive Wipe, Surplus, Destruction, Data Destruction

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

m3support Thu, 01/06/2022 - 19:14

Hardware Evaluation/Review/Consultation

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Hardware Evaluation/Review/Consultation

Non-standard/standard equipment consultation review. Identify hardware/solutions to meet technical specifications provided by end user, vendor, application owner, software, etc.

Features: Takes specifications/use cases and recommends hardware to meet need.

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

m3support Thu, 01/06/2022 - 19:14

How to Encrypt Files

m3support — Thu, 06 Jan 2022 22:21:16 +0000

How to Encrypt Files

University of California policy and standards require sensitive data to be encrypted. Sensitive data is data classified as needing Protection Level 3 or 4 (P3 or P4). See the University of California data classification page for details. Protected Health Information (PHI) is always classified as P4.

Use Microsoft Teams as a secure platform for sharing information.

Password Requirements

Passwords are the key to protecting files. Use a strong password. See the UCSD site for password requirements and management tips .

Passwords Sharing

Once you’ve created an encrypted file, you need to provide the password to the recipients. The passwords and credentials need to be in different communication channels. For example, if the files are emailed, either text or call the recipient to share a password. Or, if files are shared in Microsoft Teams, share the password using another application, (do not use Teams Chat).

Saving Passwords

Manage your passwords in a secure location that only you can access. See the UCSD site for password requirements and management tips .

File Retention

Data files need to have retention requirements defined. Once a file with protected information is processed and no longer needed, the file should be deleted. That applies to the source files, including messages in the Sent Items folder, and to received files in the Inbox or Downloads folder. If an archive is required, a department share, or SharePoint site are the preferred locations. Purging files with protected information reduces the risk to UC San Diego Health in the event of unauthorized access.

Additional Help

m3support Thu, 01/06/2022 - 22:21

Incident Support/Troubleshooting

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Incident Support/Troubleshooting

On-site/remote “break-fix” support of end user computing equipment (hardware) and standard applications. Does not include vendor managed/provided equipment or applications.

Features: Identify, Resolve, Triage, Escalate

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

m3support Thu, 01/06/2022 - 19:14

Large End User Change/Add/Moves (CAM)

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Large End User Change/Add/Moves (CAM)

Provides consultation, planning, scheduling, coordination, and execution of large operational Change, Add, and Moves (CAMs) of departments, groups, workstations, etc.

Features: Consultation, Planning, Scheduling, Coordination, and Execution.

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

How do I user the service?
Not included in standard operational support model and may require a recharge depending on scope of request.

m3support Thu, 01/06/2022 - 19:14

Loaner Device Request

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Loaner Device Request

Provides Temporary Use Equipment, Less than 30 Day Use. Loaner equipment is based on availability and not all end-user equipment is available via the Loaner Pool of equipment.

Features: International Travel Laptops, School Testing Support, Meetings, Failed Equipment, etc.

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

How do I use the service?
5 Business Day Advance Request Requirement

m3support Thu, 01/06/2022 - 19:14

MacOS

m3support — Mon, 24 Jan 2022 23:29:27 +0000

MacOS m3support Mon, 01/24/2022 - 23:29

Managed Device Procurement For Professional Schools

m3support — Thu, 04 Aug 2022 16:23:44 +0000

Managed Device Procurement For Professional Schools

Primary Recommendation

Information Services recommends that you order from the IS Equipment Catalog to address your computing needs. To see our list of standard hardware, please visit our IS Equipment Catalog in ServiceNow here (note that ServiceNow requires AD login & DUO 2-Factor Authentication). Please visit our preferred purchasing program page to view our expanded hardware list.

Secondary Recommendation

Information Services secondarily suggests purchasing your computing equipment through the UCSD Bookstore using a chart string.

Method of Payment

If you wish to buy an Apple device that qualifies for full IS support, please ensure to purchase it using University funds only. If you are purchasing Windows devices and would like them to be managed by Information Services, please purchase through our Equipment Catalog (link above).

Please refrain from making any purchase using a mix of personal and University funds.

The IS Equipment Catalog only accepts a chart string index as a method of payment.

What About 3rd Party Vendors like Microsoft, Apple, BestBuy, etc?

Regarding Apple devices specifically, visit our news section regarding our new opt-in approach to managed macOS devices.

Neither the Equipment Catalog nor the Bookstore Offers What I Need

Information Services is confident that our wide range of offerings will cover most of the basic needs of the standard and advanced computer users. For individuals that have specific requirements not met by our current offerings, we are pleased to inform you that the IS Equipment Catalog has a section for non-standard device orders. Simply let us know what you are looking for and we will furnish you a quote so that your device can remain managed by Information services.

I Don't Know What to Buy

If you need help deciding on a device, please feel free to submit a General Request asking for a consult and a member of Field Services will be glad to discuss your options for you.

m3support Thu, 08/04/2022 - 16:23